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FAQ

Frequently Asked Questions

  • Does the hotel has parking facilities ? Yes, valet parking service is available.
  • When do I have to leave the room ? Our check out time is 12:00 o’clock noon.
  • Does the hotel have a laundry ? Laundry and dry cleaning service is available Monday to Saturday, excluding Bank Holidays. Same Day Service: Pick up by latest 10:00 am, return by 6:00 pm. Same Day Express: Pick up latest 1:00 pm, return by 6:00 pm with a surcharge. Please see the Laundry and Dry Cleaning form in your wardrobe and contact the Call Center (dial 0) for the collection of your items.
  • What happens if I forget something in my room ? All items reported as lost or found are recorded and kept by housekeeping.
  • Is there a Duty Manager ? Yes, the Duty Manager is available through the reception desk 24 hours.
  • Are pets allowed ? Yes, small pets are allowed but one pet for one room.
  • Does the hotel have non-smoking rooms ? Yes, we have non-smoking rooms and non-smoking floors.
  • Is WLAN available at the hotel? Yes Wlan is available in all public areas.
  • What is the price of Internet connection? It is totally free of charge.
  • Is this area secure ? The hotel has his own security guards and camera systems with 48 cameras online as well as hight tech fire dedectors and sprinkler systems in the property , additionaly to this the whole Talimhane area is closed to traffic and secured by a private security company.